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USTIN GUEST EXPERIENCE PLATFORM

Turn Every Austin
Stay Into a Personalized
Local Experience

Austin Hotel Concierge gives boutique hotels a branded, no-download guest experience that connects visitors with hotel services, airport transportation, local recommendations, events, and personalized itineraries—from booking through checkout.

Your property brand. Your guest relationship. Your Austin concierge.

No app download required. Guests can access the experience through email, SMS, QR codes, booking instructions, websites, and digital check-in.

Austin Hotel Hand

One Guest Experience Platform

One Austin concierge, built for different hospitality properties. Every property type has different services and guest needs. The platform uses one shared technology foundation with configurable guest experiences, property information, content, integrations, and terminology.

Boutique Hotel Concierge

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Give hotel guests quick access to check-in, Wi-Fi, breakfast, parking, valet, pool, gym, spa, restaurant, room service, local recommendations, and Austin events.

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Explore Boutique Hotels →

Austin Vacation Rental Concierge

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Provide property guides, arrival instructions, house rules, parking, Wi-Fi, checkout information, local recommendations, grocery delivery, transportation, and Austin itineraries.

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Explore Vacation Rentals →

Austin Aparthotel Concierge

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Combine hotel services and apartment-living information such as kitchens, laundry, housekeeping, building amenities, parking, long-stay services, and Austin experiences.​

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Explore Aparthotels →

Austin Serviced Apartment Concierge

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Help guests understand apartment access, amenities, local services, transportation, business travel options, restaurants, events, and longer-stay information.

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Explore Serviced Apartments →

More Than a Travel App. A Branded Guest Experience.

Guests do not want another complicated app to download. They want quick answers, helpful local guidance, and an easier stay.

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Austin Hotel Concierge brings property information and Austin discovery together in one mobile experience. Guests can find arrival instructions, Wi-Fi, parking, amenities, restaurants, live music, activities, events, transportation, and personalized itineraries.

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Property owners and management teams control the brand, content, preferred partners, support information, and guest experience

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Help guests before arrival

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Provide airport guidance, parking, access instructions, check-in information, weather preparation, luggage information, and local planning

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Make property information easy to find

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Give guests one mobile-friendly place for hotel services, house rules, amenities, Wi-Fi, checkout information, contact details, and support.

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Help guests explore Austin

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Offer relevant restaurants, live music, events, walking routes, attractions, shopping, family activities, business experiences, and alternatives.

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 Stay connected after checkout

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Use the built-in AI email campaign assistant to keep in touch with past guests through relevant Austin event updates, seasonal promotions, special offers, new property services, and future-stay invitations..

From Reservation to Personalized Austin Experience

Reservation confirmed  →

Secure guest session  →

Branded concierge link  →

Email, SMS, or QR delivery→ 

Guest explores Austin →

Team reviews & improves

1. Booking confirmed

 

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The platform identifies the correct property and, where supported, the guest's stay dates.

2. Secure guest experience 

 

A temporary, secure guest session is generated for the correct property.

3. Property brand is delivered

 

Guests see the hotel, vacation rental, aparthotel, or serviced-apartment brand.

4. Guest receives practical help

 

Guests can review property information, transportation, Austin recommendations, events, and itineraries.

5. Management team sees engagement

 

Authorized staff can update content, review usage, improve information, and understand what guests need.

Integration capabilities depend on the reservation, PMS, property-management, channel-management, messaging, and communication systems used by the property.

Put the Information Guests Need One Tap Away

Guests should not have to search through old emails, PDFs, booking platforms, or message threads to find important information.

For hotels

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  • Check-in and check-out

  • Early arrival and late departure

  • Parking and valet

  • Wi-Fi

  • Breakfast

  • Restaurant and bar

  • Pool, gym, and spa

  • Room service

  • Pet policy

  • Luggage storage

  • Accessibility information

  • Hotel events

  • Front-desk contact

For vacation rentals and apartments

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  • Arrival instructions

  • Access information

  • House rules

  • Wi-Fi

  • Parking

  • Kitchen and appliance guidance

  • Pool or building amenities

  • Trash and recycling

  • Pet information

  • Checkout instructions

  • Local support contact

  • Grocery and delivery options

  • Accessibility information

Explore the Austin Hotel Concierge Demo

See how a boutique hotel can provide guests with hotel services, airport guidance, Austin recommendations, event planning, and personalized itineraries—all without requiring a mobile-app download.

Austin Hotel concierge

Stay connected after checkout

The platform can include AI-assisted email campaigns that help property teams keep in touch with past guests through relevant Austin event updates, seasonal promotions, special offers, and future-stay invitations.

The AI can help teams:

  • Draft campaign emails

  • Create Austin event updates

  • Promote hotel or property offers

  • Segment approved guest audiences

  • Suggest subject lines

  • Personalize content

  • Recommend campaign timing

  • Track clicks and inquiries

  • Create follow-up campaigns

"The AI creates the draft. Your team controls the relationship."

Marketing communication should be sent only to guests with appropriate consent and communication preferences.

 Cloudbeds   Connect the Guest Experience to the Booking Journey

For hotels using Cloudbeds, Austin Hotel Concierge is designed to connect the reservation journey with the guest experience.

When a reservation is created or confirmed, the hotel can send a secure, hotel-branded concierge link through an approved email, SMS, guest-messaging, or automation workflow. Guests can begin preparing for their Austin stay before they arrive.

 

 

The planned workflow can support:

- Reservation confirmation
- Secure guest concierge links
- Arrival and departure dates
- Pre-arrival transportation guidance
- Hotel services and check-in information
- Reservation updates
- Cancellation handling
- Pre-arrival and arrival-day messaging
- Hotel-level data separation

Cloudbeds integration availability depends on the hotel’s Cloudbeds account, API access, approved integration method, and messaging setup. Contact us to confirm the right implementation for your property.

AI Assistance for Guests and Property Teams

The AI assistant helps guests make decisions and helps property teams manage the experience. It is designed to use approved property and Austin content first.

Guest assistance

  • Answer property questions

  • Explain arrival information

  • Suggest Austin activities

  • Build itineraries

  • Recommend restaurants

  • Plan around events

  • Suggest rainy-day alternatives

  • Provide transportation guidance

  • Offer family-friendly or accessible options

Team assistance

  • Draft property descriptions

  • Create seasonal guest updates

  • Suggest Austin content

  • Help staff review recommendations

  • Explain how to configure the platform

  • Draft email and SMS messages

  • Summarize guest questions

  • Identify frequently requested information

AI safeguards

  • No invented hours, prices, events, availability, or accessibility claims

  • Source and verification information where available

  • Hotel or property staff approval

  • No alternative accommodation recommendations after booking

  • Clear sponsored and partner labels

  • Human escalation for property support, privacy, security, pricing, and legal questions

Built for Trust, Not Just Convenience

Guests rely on hotel recommendations and arrival information. That means accuracy and privacy matter.

Austin Hotel Concierge is designed to support:

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  • Hotel-controlled content

  • Staff approval workflows

  • Source and verification dates

  • Content expiration

  • Guest reporting of incorrect information

  • Secure hotel-level data separation

  • Expiring guest access links

  • Minimum necessary guest data

  • Consent records for optional email and SMS

  • No payment-card storage

  • No alternative accommodation recommendations after booking

  • Accessibility-oriented design

  • Privacy, terms, AI, and affiliate disclosures

  • Your hotel data remains under your control

Analytics should be configured to minimize unnecessary personal information and keep each hotel’s data separate.

Test Your Austin Concierge for Free 10 Days Trial

Create a temporary property-specific experience using approved property information and sample Austin content. Your team can test the guest journey before choosing a paid pilot or subscription.

Frequently asked questions

Still Have Questions? Ask Our Hotel Concierge Specialist

Every hotel has different systems, guest needs, and operational priorities. If you have a question about branding, Cloudbeds, pricing, guest data, implementation, or the Austin pilot, ask our AI assistant.​

It can explain how Austin Hotel Concierge works and help you decide whether the platform is suitable for your property.
 
If your question requires a specialist, you can request a human follow-up 

🎤How does the concierge help during SXSW, ACL, and Formula 1 weekends?

💰Can you walk me through your pricing plans and the 90-day pilot?

⨑We use Cloudbeds — how does your integration work?

I'd like to book a demo or apply for the Austin pilot

See Your Hotel’s Austin Concierge in Action

Book a short demonstration and we will show how your hotel could welcome guests, promote hotel services, connect pre-arrival planning with the booking journey, and help visitors experience Austin.

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