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Turn Every Austin Hotel Stay Into

a Personalized Local  Experience

Austin Hotel Concierge gives boutique hotels a branded, no-download guest experience that connects visitors with hotel services, airport transportation, local recommendations, events, and personalized itineraries—from booking through checkout.

Demo Austin Hotel concierge

A hotel-branded Austin concierge guests can open from email, SMS, a QR code, or digital check-in.

More Than a Travel App. Your Hotel’s Digital Concierge.

Guests want simple answers—not another app to download. Austin Hotel Concierge helps Austin boutique hotels

provide a branded hotel mobile concierge where guests can find hotel services, airport directions, local

recommendations, restaurants, live music, activities, and events in one place.

Before arrival

 

  • guests can view check-in information,

  • parking,

  • valet,

  • luggage storage,

  • hotel policies,

  • airport transportation,

  • rideshare guidance,

  • and weather preparation.

Promote your hotel services. 

 

  • Make Wi-Fi,

  • breakfast,

  • parking,

  • valet,

  • pool,

  • gym,

  • bar,

  • room service,

  • luggage storage,

  • and front-desk contact easy to find.

 Explore Austin   Showcase Austin your way**

  • ​Feature preferred restaurants,

  • venues,

  • tours,

  • activities,

  • and events while hiding outdated or unsuitable recommendations.

Explore the Austin Hotel Concierge Demo

See how a boutique hotel can provide guests with hotel services, airport guidance, Austin recommendations, event planning, and personalized itineraries—all without requiring a mobile-app download.

Austin Hotel concierge

 Cloudbeds   Connect the Guest Experience to the Booking Journey

For hotels using Cloudbeds, Austin Hotel Concierge is designed to connect the reservation journey with the guest experience.

When a reservation is created or confirmed, the hotel can send a secure, hotel-branded concierge link through an approved email, SMS, guest-messaging, or automation workflow. Guests can begin preparing for their Austin stay before they arrive.

The planned workflow can support:

- Reservation confirmation
- Secure guest concierge links
- Arrival and departure dates
- Pre-arrival transportation guidance
- Hotel services and check-in information
- Reservation updates
- Cancellation handling
- Pre-arrival and arrival-day messaging
- Hotel-level data separation

Cloudbeds reservation
        ↓
Secure guest session
        ↓
Hotel-branded concierge link
        ↓
Pre-arrival planning and hotel information
        ↓
In-stay recommendations and itinerary

Cloudbeds integration availability depends on the hotel’s Cloudbeds account, API access, approved integration method, and messaging setup. Contact us to confirm the right implementation for your property.

Put Your Hotel’s Most Important Information One Tap Away

Guests should not have to search through old emails or printed binders to find basic hotel information.

Give guests one mobile-friendly place to find:

Service list

 

  •           Check-in and check-out

  •           Early arrival and late                        departure     

  •           Parking and valet

  •           Wi-Fi. 

  •           Breakfast hours

  •           Restaurant and bar

  •           Pool, gym, and spa

  •           Room service

​​

  •         Pet policy

  •         Luggage storage

  •         Accessibility information

  •         Transportation

  •          Hotel promotions

  •          Local hotel events

  •          Front-desk contact

  •          Frequently asked questions

Your staff can edit, approve, publish, hide, and update information without waiting for a developer. Each hotel controls its own services, promotions, preferred partners, and guest-facing content.

Help Guests Experience Austin Like a Local

Austin is not one-size-fits-all. A weekend guest, a family, a business traveler, and a music fan need different recommendations.

The concierge can help guests discover experiences based on their stay dates, interests, budget, transportation preferences, party size, walking tolerance, and accessibility needs.

Austin 

  • Barbecue and Texas cuisine

  • Tex-Mex and food trucks

  • Live music

  • Nightlife

  • Museums and culture

  • Barton Springs and Zilker

  • Outdoor activities

  • Family activities

  • Shopping

  • Wellness

  • LGBTQ+ experiences

  • Accessible activities

  • Business and convention activities

  • Rainy-day alternatives

  • Lower-cost activities

Neighborhood 

​

  • Downtown,

​​

  • Rainey Street,

 

  • East Austin,

 

  • South Congress,

​​

  • Zilker, ​

 

  • West Campus,

 

  • UT,

 

  • Mueller,

 

  • The Domain,

​

  • and the airport area.

Recommendations can include source information, last-verified dates, booking links, price ranges, accessibility notes, and hotel-preferred partner labels where available.

Make Austin’s Big Events Easier for Guests

During SXSW, ACL Festival, Formula 1, UT events, conventions, concerts, and major festivals, guests need more than a list of places to visit.

​

They need help understanding traffic, parking, rideshare pickup, crowd levels, travel-time changes, ticket requirements, and alternative plans when an event is sold out or a venue is closed.

​

​

SXSW creates a unique opportunity for boutique hotels to become more than a place to sleep. During the festival, guests need help

  • managing transportation, event schedules,

  • restaurant reservations, crowds, changing plans, and unfamiliar neighborhoods .

Austin Hotel Concierge brings this information together in one hotel-branded, mobile-first experience so guests can plan more confidently before arrival and make better decisions during their stay.

.

During the festival SXSW

Event schedules, traffic, prices, availability, and venue information can change. Guests are encouraged to verify current details before traveling.

From Booking Confirmation to Checkout

1. After booking

​

The guest receives a hotel-branded concierge link through email, SMS, QR code, or digital check-in.

2. Before arrival

​

The guest reviews check-in details, parking, airport transportation, weather guidance, and Austin activities..

3. During the stay

​

The guest accesses hotel services, local recommendations, event guidance, directions, and a personalized itinerary.

4. After checkout

​

The hotel can request feedback, invite the guest to review the property, or share future recommendations—with appropriate communication consent.

The experience is designed to extend the hotel relationship beyond the front desk while keeping the hotel brand at the center of the stay.

See What Guests Actually Need

A digital concierge should do more than look good. It should show your team what guests are using and where they need help.

                                               Hotel-level analytics can help you understand:

                   Analytics list

  • Concierge activations

  • QR-code scans

  • Email and SMS access

  • Hotel-service views

  • Airport transportation views

  • Itinerary creation

  • Recommendation clicks

  • Restaurant and activity referrals

  • Saved and shared itineraries

  • Guest questions

  • Guest feedback

  • Incorrect-information reports

  • Popular Austin categories

  • Frequently requested hotel information

Use guest engagement data to improve pre-arrival communication, update hotel information, refine local recommendations, and identify opportunities to promote hotel services.

Analytics should be configured to minimize unnecessary personal information and keep each hotel’s data separate.

Built for Trust, Not Just Convenience

Guests rely on hotel recommendations and arrival information. That means accuracy and privacy matter.

Austin Hotel Concierge is designed to support:

​

  • Hotel-controlled content

  • Staff approval workflows

  • Source and verification dates

  • Content expiration

  • Guest reporting of incorrect information

  • Secure hotel-level data separation

  • Expiring guest access links

  • Minimum necessary guest data

  • Consent records for optional email and SMS

  • No payment-card storage

  • No alternative accommodation recommendations after booking

  • Accessibility-oriented design

  • Privacy, terms, AI, and affiliate disclosures

Analytics should be configured to minimize unnecessary personal information and keep each hotel’s data separate.

Your hotel data remains under your control

Hotel administrators can

✔ deactivate the concierge,

✔ disconnect integrations,

✔ export eligible hotel data,

✔ request account deletion at any time.

                 We do not want hotels to feel locked into the platform.

Start With a Focused Austin Pilot

We are inviting a limited number of Austin boutique hotels to test a branded digital concierge with their guests.Pilot pricing starts at:

                            Austin Pilot Pricing

 

$299 per month
                              Free setup fee

 


​

✔ One hotel property

✔ Branded mobile concierge

✔ Hotel services

✔ Austin recommendations

✔ QR codes

✔ Email concierge link

✔ Basic analytics

✔ Cloudbeds integration review

Final pricing depends on property requirements, setup scope, Cloudbeds access, messaging volume, managed content, and custom integrations.

Frequently asked questions

Still Have Questions? Ask Our Hotel Concierge Specialist

Every hotel has different systems, guest needs, and operational priorities. If you have a question about branding, Cloudbeds, pricing, guest data, implementation, or the Austin pilot, ask our AI assistant.​

It can explain how Austin Hotel Concierge works and help you decide whether the platform is suitable for your property.
 
If your question requires a specialist, you can request a human follow-up 

🎤How does the concierge help during SXSW, ACL, and Formula 1 weekends?

💰Can you walk me through your pricing plans and the 90-day pilot?

⨑We use Cloudbeds — how does your integration work?

I'd like to book a demo or apply for the Austin pilot

See Your Hotel’s Austin Concierge in Action

Book a short demonstration and we will show how your hotel could welcome guests, promote hotel services, connect pre-arrival planning with the booking journey, and help visitors experience Austin.

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