A hotel-branded Austin concierge guests can open from email, SMS, a QR code, or digital check-in.
The relationship shouldn't end at checkout
A guest checks out, and for most boutique hotels, that's the last they hear from them — until a search engine or a booking site brings them back into someone else's inbox instead.
Your guests already trusted your hotel enough to book a stay. They walked your neighborhood, tried a local restaurant you recommended, maybe caught part of a festival. That familiarity is worth something — but only if your hotel stays part of the picture.
A short, well-timed email about an Austin event they'd enjoy, a seasonal reason to come back, or a returning-guest rate can keep your hotel in mind the next time they're planning an Austin trip — without pretending every email will bring them back.
What this gives your hotel
A way to stay present with past guests that doesn't add work to your team's plate.
Stay top of mind between trips.
instead of guests only thinking of Austin, they think of
your hotel in Austin.
Built on real Austin moments
Campaigns are grounded in SXSW, ACL, F1, UT events, and seasonal shifts —
not generic filler content.
Low lift for your team
The AI assistant drafts campaigns inside the platform you already use — your team reviews and approves
One brand voice throughout
Past-guest emails carry the same branded experience guests had during their stay
What campaign emails can include
Every campaign is built from your hotel's own approved
content and Austin's real calendar.
Austin event updates
SXSW, ACL Festival, Formula 1 at COTA, UT game days, and downtown conventions.
Seasonal experiences
Patio season, holiday lights, spring festivals, and summer pool days.
Hotel promotions and offers
Returning-guest rates, off-season packages, and limited-availability offers you set.
Hotel news
Renovations, new amenities, new dining partners, or updated hotel services.
Personalized local recommendations
Suggestions built from approved guest preferences and stay history, not guesswork.
Return-stay invitations
A simple, warm nudge to book again, timed around events they're likely to care about.
Seasonal Austin campaign examples
A rough shape of how campaigns might follow Austin's year. Your team decides what actually gets sent.
March SXSW planning email
Help past guests plan ahead for one of Austin's busiest, highest-demand weeks.
Summer Warm-weather Austin days
Pool hours, patio spots, and lower-key summer recommendations.
March SXSW planning email
Help past guests plan ahead for one of Austin's busiest, highest-demand weeks.
October ACL Festival and Formula 1
Two major draws back to back — a natural moment to invite a return stay.
Fall UT football season
Help past guests plan ahead for one of Austin's busiest, highest-demand weeks.
Winter Holiday season in Austin
Lights, markets, and a quieter, cozier side of the city.
How the AI email campaign works
This is a feature inside your Austin Hotel Concierge platform — not a separate tool or a separate login. It works alongside your existing guest and hotel data to help your team, who stays in control of everything that goes out.
Draft and personalize
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Draft past-guest email campaigns
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Personalize content using approved guest data
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Draft return-stay invitations
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Promote current hotel offers
Plan and time
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Create seasonal Austin updates
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Create event-based campaigns
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Recommend send timing
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Suggest subject lines
Review and improve
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Check drafts for unsupported claims
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Create follow-up campaigns
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Summarize engagement for your team
The assistant drafts and suggests. It does not send campaigns automatically unless that capability has been built and specifically approved for your hotel.
Example campaign journey
One way a past guest's journey might unfold. Timing, tone, and offers are set by your hotel.
Two weeks after checkout
A thank-you and a few local favorites
A short note thanking them for the stay, with recommendations tied to what they actually did in Austin.
Ahead of a relevant event
An early heads-up about SXSW or ACL
A timely nudge that rooms fill up fast during major Austin events, with a returning-guest rate.
Off-season
A quieter, seasonal check-in
A lower-pressure email about a calmer time to visit Austin, for guests who prefer it that way.
Ongoing
Hotel news, only when relevant
Renovations, new amenities, or new dining partners — shared sparingly, not as filler.
Your team stays in control
The assistant prepares campaigns. Your hotel decides what goes out, to whom, and when.
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Every draft is reviewed before it goes anywhere near a guest inbox.
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Staff can edit tone, offers, and content before approving a campaign.
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Your team chooses which guests are included, based on the data and consent you hold.
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No campaign sends automatically unless your hotel has approved that specific capability.
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Opt-outs and do-not-contact requests are respected across every campaign.
Guests benefit too
Done well, these emails feel like a helpful note from a hotel they liked — not another marketing blast.
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Relevant Austin information instead of generic search results.
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Advance notice before high-demand events like SXSW or F1 weekend.
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Returning-guest offers, when a hotel chooses to extend them.
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A clear, easy way to unsubscribe at any time.
Understand what's resonating
Your team gets a plain-language summary of how campaigns performed, so future emails can improve.
Engagement summaries
Opens, clicks, and interest signals summarized in plain language, not raw spreadsheets.
Content insights
Which topics — events, offers, recommendations — guests engaged with most.
Send-time patterns
General guidance on timing, based on your own campaign history.
Analytics describe past engagement. They are not a projection or guarantee of future bookings, revenue, or guest loyalty.
Privacy and responsible communication
Past-guest marketing carries real responsibility. We build with that in mind, and your hotel is responsible for how it's used.
Marketing communications should be sent only to guests with appropriate authorization and consent. Privacy, email marketing, AI, and data-retention practices should be reviewed by qualified legal counsel.
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Marketing emails are kept separate from transactional hotel communications.
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Your hotel maintains its own suppression and do-not-contact lists.
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Guests who opt out are not included in future campaigns.
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Only approved, authorized guest data is used for personalization.
Frequently asked questions
Stay Connected With Guests After Their Austin Stay
Keep your hotel relevant between visits with thoughtful emails about upcoming Austin events, seasonal experiences, hotel promotions, and special offers.